Policies

Store Policies


Repair Policies

  • All items are shipped USPS Flat rate with $100 shipping insurance unless otherwise noted.

  • Fulfillment time is 1-2 days on average.

  • In the event that sold items are not in inventory a full refund is issued for that item only or a comparable item may be selected at buyers discretion.

  • Shipping cost overages are refunded to the customer via payment method used at check out. You will only pay actual shipping +/- 10%

We charge a $30 bench fee for the inspection of all machines. If we determine your machine is catastrophically damaged, or impossible to find parts for the bench fee covers our technicians labor. This charge is folded into the cost of a completed machine tune up.

We promise transparency in the needs of your sewing machine. Upon inspection if any parts totaling more than $20 are needed, we will contact you for permission to move forward.

Our goal is to have your machine repaired and ready for pick up within 7-14 days of drop off. Most machines which do not need parts can be completed in 7 days or less.

Complimentary Training Policies

As part of our commitment to our customers we are glad to offer complimentary in person or virtual training with the sale of all of our machines including new and used items. As a way to ensure fairness to our business and our customers the following conditions apply

 

  • Complimentary training time consists of two hours of one on one instruction. 
  • All appointments are booked Eastern Time 
  • Sessions are confirmed via emailed calendar invitation,
  • Training must be completed within 90 days of receiving your machine. 
  • Training must be scheduled at least 24 hours in advance. 
  • Appointments may be cancelled or rescheduled without penalty with at least 24 hours' notice.  
  • Missed appointments and unattended training time are considered forfeited and will be deduced from the customers complimentary training allowance.

Training appointments are reserved exclusively for you, allowing us to provide our full attention and individual instruction. I appreciate your consideration of my time and look forward to getting you stitching. 

What to bring

I am glad to say that our machines come with just about everything you need to get started stitching.

For training sessions it is very helpful to have a phone holder or tripod which can offer me, your instructor, a clear and stable view of your machine. 

Otherwise, all we ask is that you come prepared with an open mind and a neutral mental attitude. 

Return Policies

Due to the small scale of our business we are able to offer refunds on very few orders

We are not able to issue refunds for any items which have been used, modified, or damaged by the purchaser.

If you have questions about any items in our store please feel invited to send us an email and ask lots of questions before purchasing.

It is our goal to turn all of our customers into repeat customers. We are always willing to work with you to find a solution that works for both parties.